Negotiation Skills: Plan, Execute, Deliver

About the Program

Successful implementation of change is contingent on helping people embrace a new way of doing things. The traditional tools of communication and persuasion are often insufficient in dealing with emotionally based resistance. After learning the J-Curve model, you’ll be able to use a unique set of tools to immediately speed the implementation of any change.

Focus

This course teaches the cognitive, emotional and behavioral reactions at the five stages of the J-Curve. Using best management practices for each stage, this course guides leaders through overcoming the misconceptions and resistance that often accompany change.

Impact

  • Learn the best management practices for each stage of the J-Curve
  • Overcome people’s resistance to the emotional cliff of change
  • Activate employees to overcome resistance to change
  • Create action plans with feasible goals
  • Build enthusiasm for sustaining change

Details

Tuesday, February 2, 2010

$250

Course runs from 7:45am–12pm. Registration fee includes course materials, campus parking and continental breakfast.

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Participants

This course is appropriate for any executive or leader that manages and implements change at their company.

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Buzz

“Jerry is very energetic and engaging; a wonderful presenter.”

“Very practical topic and approaches to deal with change.”

Quotes from participants following the November 2008 offering of Change Management.

Topics

  • Leaders’ and followers’ misperceptions of the change process
  • Why persuasion and education are weak influence tools
  • Communicating at ground level and front-loading rewards
  • Creating accountability and getting results
  • Building enthusiasm for sustaining changes
  • Creating a culture of innovation
  • Learn to take advantage of times of crisis to implement key changes

Instructor

Dr. Jerry Jellison has been a professor of social psychology at the University of Southern California for over 30 years. He held previous appointments at Duke University the University of Missouri and the University of Texas, Austin. Jellison has received multiple teaching excellence awards. As president, now chairman of the board, of the 30,000 member USC Credit Union, Dr. Jellison has lead an increase in assets from $2 million to over $350 million. This real world experience informs his ideas on implementing change.

Jellison has been teaching his practical techniques for overcoming resistance to business professionals throughout the world for the past 25 years. He has extensive experience consulting with all levels of management. His book, “Overcoming Resistance,” published by Simon & Schuster, was a Fortune Book Club selection and was named a top business book of 1993. McGraw Hill published “Managing the Dynamics of Change” in 2006.