Rady School of Management, UC San Diego

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Executive Development Social Networks
Building Better Client Relationships

About the Program

The success of a business or organization during tough economic times is only as strong as its relationships with critical accounts and clients. Long-lasting partnerships are developed through consistent and effective client communication.

Learn to lead a client-focused dialogue to provide more authentic and meaningful communications with your essential partners. This course guides you through the process of building a more effective strategy to sustain and grow your client base.

Who Should Attend

Anyone who interacts with clients.

Details

Tuesday, April 20, 2010

$295

Course runs from 7:45am-12 pm. Registration fee includes course materials, campus parking and refreshments.

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Course Topics

  • Understanding client relationships
  • Developing a relationship strategy
  • Leading a client-focused dialogue
  • Interfacing with account managers

Related Courses

Instructor

Alexander Zak, Ph.D. is an award-winning faculty member at UC San Diego. He teaches a broad range of graduate courses at the Rady School of Management, the Jacobs School of Engineering and the School of Theater and Dance. He is a thought leader, a trusted advisor and an educator with a broad range of global experience in building leadership capacity to solve complex business problems, develop insight and drive change. His expertise is in creating business value by orchestrating experiential learning, consulting and coaching engagements focused on visionary outcomes.

Zak is a charismatic speaker who consistently receives outstanding evaluations from audiences around the world on a diverse range of topics including personal and team leadership, client relationships, business development, strategy, execution and engineering management.

Zak has served clients within some of the world's leading multinational corporations and professional service firms for over a decade, including McKinsey & Co., Booz Allen Hamilton, Egon Zehender, PricewaterhouseCoopers, Warburg Pincus, Permira, Cisco, EMC, Avaya, ViaSat, Ericsson, Infosys, Northrop Grumman, Raytheon, Ford Motor Co., Caterpillar, Ingersoll Rand, Disney, Genentech, CB&I, Skanska and Cargill.

Zak holds a doctorate in engineering and master's degree in management. His research involves strategic problem-solving methodologies, management of complexity in enterprise systems and development of executive leadership capacity. Zak is fluent in English and Russian and is certified in the Myers-Briggs Type Indicator (MBTI) assessment.