October 16, 2014
8:00 a.m. – 5:00 p.m.
Includes tuition, course materials, parking, breakfast and lunch.
About the Program
Do you supervise or mentor employees?
Do you want your employees to think more, take greater ownership, and solve their own problems?
Do you want to develop employees, improve performance, increase engagement, or correct behavior?
Stop creating over-dependence on you for the answers and under-responsibility on them for problems that arise.
This training will provide all managers and supervisors with the tools to effectively conduct performance enhancement discussions. Team leaders will gain facilitation skills to improve team interactions. Whether you are in a mentoring role, a direct manager or supervisor, or the organizational leader, you will learn 6 basic coaching skills to move your people forward and help you to:
- Hold reflective conversations that move people to insight and change
- Facilitate team interactions
- Craft questions that elicit an individual's internal resources
- Reduce defensiveness in conversations
- Increase accountability
- Increase rapport
- Increase influence
Participants will learn how to blend directive with reflective approaches to adjust to all levels of employee experience. Introduce yourself to the art of reflective coaching and reduce dependent and resistant behavior in those you lead and teach.
This course is intended for those who supervise, mentor, manage, or coach
Dr. Ernie Mendes is a professional development trainer, organizational consultant, executive coach and keynote speaker. He has been providing training & development since 1988 working with Managers, Scientists, Researchers, Law Enforcement, Educators, Engineers, Sales & Marketing Professionals, Corporate Trainers, Corporate Officers, Business Owners, and others. Dr. Mendes' diverse professional background includes a combined 23 years as a secondary and post-secondary educator and 11 years as a licensed psychotherapist in private practice.
Dr. Mendes holds a Ph.D. in Organizational Psychology. He was one of the first to do a doctoral study on Emotional Intelligence (EI). He studied The Relationship Between E.I. and Occupational Burnout. His book Empty the Cup Before You Fill It Up provides practical activities to build effective relationships at work and in a classroom setting using EI theory and neuroscience. His recent book Engage 4 Learning uses four main brain systems to engage K-Adult learners in the classroom and in training settings. For more information visit erniemendes.com.