Critical Communication

Many business situations challenge even the most experienced and skillful communicator. Whether you are facing a difficult conversation with a stakeholder, colleague or employee, how you handle these conversations can determine your success or failure. This course will teach you how to communicate with finesse to achieve desired goals. Take these skills and start applying them immediately for the confidence and camaraderie that gets you the results you need to succeed.

Learning Objectives

• Learn how to identify what you really want in business situations
• Discover how to state the facts and story in a way others will listen
• Avoid the 10 habits that undermine effective communication

Course Faculty

Peggy Mengel has over 25 years of experience in management, marketing, sales, operations and technology and has developed training courses and a coaching practice. She has customized and delivered training courses nationwide in sales, presentation and communication skills, marketing, management and office efficiency. Combined with her training courses, Ms. Mengel has coached both sales and management executives to reach new levels of success.