February 13, 2014
8:00 a.m. – 12:00 p.m.
$350 - Includes tuition, course materials, parking and breakfast.
University of California, San Diego
Rady School of Management
Center for Executive Development
About the Program
Many business situations challenge even the most experienced and skillful communicator. Whether you are facing a difficult conversation with a stakeholder, colleague or employee, how you handle these conversations can determine your success or failure. Take the skills learned in this course and start applying them immediately for the confidence and camaraderie that gets you the results you need to succeed.
Difficult Conversations will teach you how to effectively communicate to achieve desired goals. Your difficult conversations could include when and how to give negative or positive feedback to employees, managing discipline issues, negotiating win-win communications, improving daily coworker interactions, and more. Regardless of your situation, the tools learned in this course will make an immediate impact in your conversations surrounding any difficult situation.
Upon completion of this course, participants will be able to:
- Build trust and maintain rapport
- Effectively listen and get credit for listening from others
- Give actionable feedback
- Engage others in a constructive dialogue involving difficult issues and highly emotional content
This course is appropriate for any executive or leader who conducts difficult conversations with co-workers, employees, bosses, clients or others.
Dr. Ernie Mendes is an author, executive coach, and a professional development trainer. He has been providing training & development since 1988 and has worked with over 75 diverse organizations, including businesses, school districts, law enforcement agencies, and health centers. Dr. Mendes' diverse professional background includes a combined 23 years as a secondary and post-secondary educator and 11 years as a licensed psychotherapist in private practice. He holds a Ph.D. in Organizational Psychology.
Dr. Mendes was one of the first to do a doctoral study on Emotional Intelligence (EI). He studied The Relationship Between E.I. and Occupational Burnout. His book Empty the Cup Before You Fill It Up is a best seller with practical activities to build effective relationships at work and in the classroom using EI theory and neuroscience. His recent book Engage 4 Learning uses four main brain systems to engage K-Adult learners in educational settings.