The questions we use direct thinking—and whoever is asking the questions is leading the direction of the conversations. Here are a few questions to consider: when communicating among different people, do you address the task first or the relationship? when should you be direct or in-direct? what are the best ways to deliver and elicit feedback? The tools learned in this course will make an immediate impact in your communication at work.
Learn the nuances involved in verbal and non-verbal communication. Understand how to manage and use the underlying emotions involved in influence. Gain emotional intelligence skills to use during interpersonal transactions. Help those you lead become more reflective and thoughtful in decision-making. This training is an engaging blend of research and practical applications with practice time.
need to communicate and collaborate more effectively across departments
want to build rapport with challenging personalities
need to give and receive feedback
need to lead meetings or give presentations
Dr. Ernie Mendes is an author, executive coach, and a professional development trainer. He has been providing training & development since 1988 and has worked with over 75 diverse organizations, including businesses, school districts, law enforcement agencies, and health centers. Dr. Mendes' diverse professional background includes a combined 23 years as a secondary and post-secondary educator and 11 years as a licensed psychotherapist in private practice. He holds a Ph.D. in Organizational Psychology.
Dr. Mendes was one of the first to do a doctoral study on Emotional Intelligence (EI). He studied The Relationship Between E.I. and Occupational Burnout. His book Empty the Cup Before You Fill It Up is a best seller with practical activities to build effective relationships at work and in the classroom using EI theory and neuroscience. His recent book Engage 4 Learning uses four main brain systems to engage K-Adult learners in educational settings.