November 7, 2019
8:00am – 12:00pm
Registration fee includes tuition, course materials, parking and breakfast.
Conflicts are subject to happen in professional settings and in our personal lives. Interpersonal Skills, such as Communication Skills, Listening Skills, Effective Negotiation, and Conflict Resolution are highly valued and greatly needed in today’s workplace environment.
Conflict resolution is a way for two or more parties to find a peaceful solution to a disagreement among them. Conflict is normal, and even healthy, when communicated in an assertive manor. Students will practice listening to understand opposed to listening to reply and how to communicate effectively.
The focus of our conflict management training is to introduce practical conflict resolution techniques and strategies that employees can effectively utilize when managing conflict in the workplace and in our personal lives.
- Participants will learn the different Communication Styles
- Participants will learn the different Conflict Resolution Styles
- The importance of Active Listening Skills
- Leveraging Emotional Intelligence
- Effective Negotiation Skills
This course is designed for forward thinking Mid and Senior Level business professionals who desires to resolve conflict in their lives.
Richard D. Marks, – RDM Management Group
Facilitator, Business Sales Athlete, Motivational Speaker & Author
Richard is a US Army veteran and owner of RDM Management Group, a professional training company specializing in the areas of Conflict Resolution, Business Sales Training, Leadership, and Interpersonal Skills Training. RDM Management Group focuses on four (4) key principles: Self Confidence, Self-Discipline, Emotional Intelligence, and Motivation. While serving in the U.S. Army, these four (4) key principles were critical guidelines that propelled him to this next level in his professional business career.
Richard is also an established author of the inspirational CD, The Empowerment Series Volume II and Author of the newly launched online Business Sales Training Course.
RDM Management Group, “Positively Impacting Lives, One Training at a Time”
Expect Great Things to Happen
*The Rady School of Management Center for Executive Development (CED) may change, postpone or cancel a class at any time. We do not provide refunds for any fees related to travel, including but not limited to gas, bus fare, train tickets, airline tickets, etc. Certificate requirements may also change. We will provide as much notice as possible should this occur.