Cross-Cultural Communication in a Diverse World

Enhance your cross-cultural communication expertise


Future dates TBD


Course runs from 8 a.m. – noon.

Registration fee includes course materials, campus parking and catered breakfast.

Contact Us

Maps & Directions

About the Program

This course is designed for leaders and members of cross-cultural teams, business professionals working for global companies, or individuals searching for overseas expatriate assignments who want to enhance their cross-cultural communication expertise. Participants will learn how to communicate more effectively with individuals from all cultures and backgrounds.

This course is designed to help business professionals and academics understand basic concepts and important nuances about cultural differences to heighten cross-cultural communication in the workplace. The course is highly interactive, with small group discussions, pair-work, role-playing, case studies, video clips, and self-assessment learning exercises. Participants will leave this course with fundamental tools to help them communicate effectively with diverse individuals from all types of cultures, to help prevent making serious cultural mistakes in business and negotiations.

Learning Objectives

  • Learn how to detect and anticipate diverse communication styles due to cultural influences, to avoid cultural misunderstandings.
  • Understand non-verbal communication differences: gestures, space bubbles, eye contact, tone of voice, etc.
  • Identify potential areas of conflict or sensitivity that may lurk underneath the surface in a cross-cultural business context
  • Increase one’s effectiveness through greater understanding of individual attitudes, expectations and verbal behavior
  • Enhance cross-cultural business expertise and adapt communication styles accordingly


Dr. Anne Randerson is an intercultural business consultant and trainer specializing in cross-cultural business communication (EU-Japan-USA), global leadership, diversity, global mobility, comparative lifestyles and cultural integration.

Born and raised in San Diego, California, Dr. Randerson has lived for nearly 25 years as an expatriate in Belgium, Japan, France and Spain. Through her diverse expatriate experiences she has learned to speak six languages, including French, Dutch, Spanish, Italian and Japanese.

Dr. Randerson received her B.A. degree in French from the University of California at Davis, and her M.S. and Ph.D. degrees in Human Life Studies from Koriyama Women’s University, in Fukushima prefecture, Japan. After conducting her doctoral research for six years in Japan, funded by a Monbusho Japanese government academic research scholarship, she returned to Europe in 2003, to work as a translator at NYSE Euronext, the international stock exchange in Brussels, Belgium.

In addition to consulting and leading training courses for corporate clients, Dr. Randerson is a lecturer at the Center for Executive Education at UC San Diego’s Rady School of Management, an MBA lecturer in Intercultural Business Communication at United Business Institutes in Brussels, Belgium, and a visiting lecturer in Vietnam, Croatia and Serbia. Since 2008, and until her recent relocation to San Diego in 2012, she taught graduate courses in Culture and Development, Leadership, Project Management and Communications at Boston University in Brussels. She also taught courses at various institutions in Europe, including the European Commission, the European Training Institute, and the International School of Protocol and Diplomacy in Brussels.

As a course facilitator in global companies and EU institutions, Dr. Randerson regularly team-teaches, co-designs and co-facilitates courses for clients and colleagues. She highly appreciates the synergy and creativity resulting from combining individual strengths and sources of knowledge and inspiration. She has an intense desire to motivate the participants in her courses through interactive presentations, role-playing, self-assessment activities and teambuilding exercises.


*The Rady School of Management Center for Executive Development (CED) may change, postpone or cancel a class at any time.  We do not provide refunds for any fees related to travel, including but not limited to gas, bus fare, train tickets, airline tickets, etc.  Certificate requirements may also change. We will provide as much notice as possible should this occur.