Difficult Conversations: What to Say and How to Say It

Learn how to apply skills from this course for the confidence and camaraderie that you need to succeed professionally.


Date: TBD


8:00am - 12:00pm

Registration fee includes tuition, course materials, parking and breakfast.

This class is part of the Mindful Executive Certificate and the Communication Certificate Programs.


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About the Program

Many business situations challenge even the most experienced and skillful communicator. Whether you are facing a difficult conversation with a stakeholder, colleague or employee, how you handle these conversations can determine your success or failure. Take the skills learned in this course and start applying them immediately for the confidence and camaraderie that gets you the results you need to succeed.


Difficult Conversations will teach you how to effectively communicate to achieve desired goals. Your difficult conversations could include when and how to give negative or positive feedback to employees, managing discipline issues, negotiating win-win communications, improving daily coworker interactions, and more. Regardless of your situation, the tools learned in this course will make an immediate impact in your conversations surrounding any difficult situation.


Upon completion of this course, participants will be able to:

  • Build trust and maintain rapport
  • Effectively listen and get credit for listening from others
  • Give actionable feedback
  • Engage others in a constructive dialogue involving difficult issues and highly emotional content


This course is appropriate for any executive or leader who conducts difficult conversations with co-workers, employees, bosses, clients or others.


Ernie Mendes

Dr. Ernie Mendes is an organizational psychologist, and an executive trainer. He has been providing training & development in the private and public sector since 1988, working with Managers, Scientists, Researchers, Law Enforcement, Educators, Engineers, Sales & Marketing Professionals, Corporate Trainers, Corporate Officers, Business Owners, and others. Dr. Mendes' diverse professional background includes a combined 23 years as a secondary and post-secondary educator and 11 years as a licensed psychotherapist in private practice. As an executive trainer for Rady, he is consistently rated as one of the top instructors.

Dr. Mendes holds a Ph.D. in Organizational Psychology. He was one of the first to do a doctoral study on Emotional Intelligence (EI). He studied the relationship between E.I. and Occupational Burnout. His book Empty the Cup before You Fill It Up provides practical activities to build effective relationships at work and in a classroom setting using EI theory and neuroscience. His second book Engage 4 Learning uses four main brain systems to engage K-Adult learners in the classroom and in training settings.

For more information visit erniemendes.com.

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*The Rady School of Management Center for Executive Development (CED) may change, postpone or cancel a class at any time.  We do not provide refunds for any fees related to travel, including but not limited to gas, bus fare, train tickets, airline tickets, etc.  Certificate requirements may also change. We will provide as much notice as possible should this occur.