Difficult Conversations: What to Say and How to Say It

Learn how to apply skills from this course for the confidence and camaraderie that you need to succeed professionally.

Details

There are no sections of this course currently scheduled. Please contact us for information about when this course will be offered again.

This class is part of the Leadership Program.

Contact Us

We have partnered with UC San Diego Extension to offer Executive Education programs. Registration will be processed through the UC San Diego Extension website.

ABOUT THE PROGRAM

Many business situations challenge even the most experienced and skillful communicator. Whether you are facing a difficult conversation with a stakeholder, colleague or employee, how you handle these conversations can determine your success or failure.  Difficult Conversations will teach you how to effectively communicate to achieve desired goals.

FEATURES & BENEFITS

  • Apply the skills you learn in this program immediately and make an impact in your conversations surrounding any difficult situation
  • Gain confidence to start difficult conversations
  • Build trust and show you are listening-increase your skills in constructive dialogue
  • Navigate emotional issue & complex topics with confidence & consistency
  • Effectively listen and get credit for listening from others
  • Learn how to give actionable feedback

Instructor

Ernie Mendes

Dr. Ernie Mendes is an organizational psychologist, and an executive trainer. He has been providing training & development in the private and public sector since 1988, working with Managers, Scientists, Researchers, Law Enforcement, Educators, Engineers, Sales & Marketing Professionals, Corporate Trainers, Corporate Officers, Business Owners, and others. Dr. Mendes' diverse professional background includes a combined 23 years as a secondary and post-secondary educator and 11 years as a licensed psychotherapist in private practice. As an executive trainer for Rady, he is consistently rated as one of the top instructors.

Dr. Mendes holds a Ph.D. in Organizational Psychology. He was one of the first to do a doctoral study on Emotional Intelligence (EI). He studied the relationship between E.I. and Occupational Burnout. His book Empty the Cup before You Fill It Up provides practical activities to build effective relationships at work and in a classroom setting using EI theory and neuroscience. His second book Engage 4 Learning uses four main brain systems to engage K-Adult learners in the classroom and in training settings.

For more information visit erniemendes.com.

Related Courses

*The Rady School of Management Center for Executive Development (CED) may change, postpone or cancel a class at any time.  We do not provide refunds for any fees related to travel, including but not limited to gas, bus fare, train tickets, airline tickets, etc.  Certificate requirements may also change. We will provide as much notice as possible should this occur.

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