Course Description

Prerequisites: Upper Division Standing

Operations Management (OM) involves the systematic design, execution, and improvement of business processes, projects, and partner relationships. This course provides an essential base for all students who are planning careers in business, engineering and operations, and addresses core process analysis techniques and approaches. It goes beyond cost minimization and is an introduction to the core set of issues that firms large and small must confront and coordinate in their journey towards sustained scalability, growth and profitability. It also examines human factors such as psychological contract, team management, empowerment, employee-initiated process improvements, morale, motivation, rewards and incentives.