September 29, 2020
8:00am - 5:00pm
ONLINE using Zoom
This class is part of the Leadership Certificate Program.
About the Program
Do you supervise or mentor employees?
Do you want your employees to think more, take greater ownership, and solve their own problems?
Do you want to develop employees, improve performance, increase engagement, or correct behavior?
Stop creating over-dependence on you for the answers and under-responsibility on them for problems that arise.
This training will provide all managers and supervisors with the tools to effectively conduct performance enhancement discussions. Team leaders will gain facilitation skills to improve team interactions. Whether you are in a mentoring role, a direct manager or supervisor, or the organizational leader, you will learn 6 basic coaching skills to move your people forward and help you to:
- Hold reflective conversations that move people to insight and change
- Facilitate team interactions
- Craft questions that elicit an individual's internal resources
- Reduce defensiveness in conversations
- Increase accountability
- Increase rapport
- Increase influence
Participants will learn how to blend directive with reflective approaches to adjust to all levels of employee experience. Introduce yourself to the art of reflective coaching and reduce dependent and resistant behavior in those you lead and teach.
This course is intended for those who supervise, mentor, manage, or coach.
Dr. Ernie Mendes is an organizational psychologist, and an executive trainer. He has been providing training & development in the private and public sector since 1988, working with Managers, Scientists, Researchers, Law Enforcement, Educators, Engineers, Sales & Marketing Professionals, Corporate Trainers, Corporate Officers, Business Owners, and others. Dr. Mendes' diverse professional background includes a combined 23 years as a secondary and post-secondary educator and 11 years as a licensed psychotherapist in private practice. As an executive trainer for Rady, he is consistently rated as one of the top instructors.
Dr. Mendes holds a Ph.D. in Organizational Psychology. He was one of the first to do a doctoral study on Emotional Intelligence (EI). He studied the relationship between E.I. and Occupational Burnout. His book Empty the Cup before You Fill It Up provides practical activities to build effective relationships at work and in a classroom setting using EI theory and neuroscience. His second book Engage 4 Learning uses four main brain systems to engage K-Adult learners in the classroom and in training settings.
For more information visit erniemendes.com.
*The Rady School of Management Center for Executive Development (CED) may change, postpone or cancel a class at any time. We do not provide refunds for any fees related to travel, including but not limited to gas, bus fare, train tickets, airline tickets, etc. Certificate requirements may also change. We will provide as much notice as possible should this occur.